Your information is treated with care.

Last updated: September 16, 2026

Serenvia respects your privacy and handles personal information in accordance with applicable Canadian and British Columbia privacy laws. This policy explains what we collect, why we collect it and the choices available to you.

Information we collect

We collect information you choose to provide, which may include your name, email address, telephone number, the Serenvia service that interests you and anything you include in a private enquiry. If you join the mailing list, we collect your name if provided, your email address and your consent.

Our hosting provider may also process limited technical information needed to operate and protect the website, such as browser information, device information, IP address and security logs.

How we use your information

To respond to enquiries and arrange requested conversations or services.
To provide and administer Serenvia experiences.
To send occasional Serenvia emails when you have expressly joined the mailing list.
To maintain, secure and improve the website and its forms.
To meet legal, accounting or regulatory obligations.

Serenvia does not sell or rent your personal information.

Service providers and storage

Serenvia uses carefully selected service providers for website hosting, form delivery, email, scheduling and, when introduced, payment processing. These providers receive only the information needed to perform their services and may process information outside Canada, where it may be subject to the laws of that jurisdiction.

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records or to meet legal obligations. Reasonable administrative and technical safeguards are used to protect it.

Website analytics

Serenvia may use Google Analytics to understand how visitors use the website, such as which pages are viewed and which website actions are selected. Analytics information is used to improve the website and does not include the private message, name, email address or telephone number entered into a Serenvia form.

Your choices and rights

You may ask to access or correct your personal information, withdraw consent where applicable, request deletion where the law permits, or raise a privacy concern. You may unsubscribe from marketing emails at any time. Withdrawing consent does not affect uses already permitted or required by law.

Children’s privacy

Serenvia’s website and private services are intended for adults. We do not knowingly collect personal information from children through this website without appropriate consent.

Contact

For a privacy request or question, contact Serenvia’s privacy contact at info@serenvia.ca.